Respecting Your Privacy
Last Updated: [22 July 2026]
This Privacy Policy explains how TRUEHEAVEN PTY LTD (ABN 89 692 414 912), trading as Credivo (“we”, “our”, or “us”), collects, uses, stores, and discloses your personal information when you use credivo.com.au (“Website”).
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our Website or submitting an enquiry, you consent to the collection and use of your personal information as described in this Privacy Policy.
1. About Credivo
Credivo operates an online lead generation and referral service for asset finance and loan enquiries.
We are not a lender, finance broker, or credit provider. When you submit an enquiry through our Website, we may forward your details to one or more independent finance brokers, lenders, or referral partners who may contact you regarding your enquiry.
We do not provide financial, legal, taxation, or credit advice, nor do we recommend any particular finance product or provider.
2. Personal Information We Collect
Depending on the information you provide, we may collect personal information including:
- Full name
- Email address
- Phone number
- Information you provide in enquiry or contact forms
As our services evolve, we may request additional information relevant to your enquiry, such as:
- Loan amount
- Asset type
- Employment information
- Business information
Any changes to the information we collect will be reflected in this Privacy Policy.
3. Information Collected Automatically
When you visit our Website, we may automatically collect technical information including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on the Website
- Referring website
This information may be collected through cookies and analytics services such as Google Analytics. Please refer to our Cookie Policy for more information.
4. How We Collect Your Information
We collect personal information directly from you when you:
- Complete an enquiry form.
- Submit a contact form.
- Email or call us.
- Communicate with us regarding our services.
Our Website is intended for users aged 18 years or older. We do not knowingly collect personal information from children.
5. Why We Collect Your Information
We collect and use your information to:
- Respond to your enquiries.
- Refer your enquiry to one or more referral partners.
- Enable referral partners to contact you.
- Improve our Website and services.
- Maintain Website security.
- Meet our legal and regulatory obligations.
We do not sell your personal information to third parties.
6. Disclosure of Personal Information
We may disclose your personal information to:
- Independent finance brokers, lenders, or referral partners who may assist with your enquiry.
- Website hosting providers.
- IT support providers.
- Analytics providers such as Google Analytics.
- Professional advisers where required.
- Government authorities or regulators where required by law.
Once your information has been provided to a referral partner, their handling of your personal information will be governed by their own privacy policy and practices.
7. Overseas Disclosure
Some of our service providers may store or process information on servers located outside Australia.
For example, Google Analytics may process information in countries including the United States.
Where overseas disclosure occurs, we take reasonable steps to ensure service providers handle information appropriately. However, overseas recipients may not always be subject to Australian privacy laws.
8. Security of Your Information
We take reasonable steps to protect your personal information against misuse, loss, unauthorised access, modification, or disclosure.
Security measures may include:
- Secure website hosting.
- Restricted access to personal information.
- Password-protected systems.
- Website security monitoring.
While we take reasonable precautions, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
9. Access and Correction
You may request access to the personal information we hold about you or request corrections if the information is inaccurate, incomplete, or outdated.
We will respond to your request within a reasonable period, subject to any legal requirements.
10. Privacy Complaints
If you believe we have breached the Australian Privacy Principles or mishandled your personal information, please contact us using the details below.
We will investigate your complaint and aim to respond promptly.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
OAIC Website: https://www.oaic.gov.au
Phone: 1300 363 992
11. Cookies
Our Website may use cookies and similar technologies to improve your browsing experience, analyse Website traffic, and monitor Website performance.
Please refer to our Cookie Policy for further information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal obligations, or services.
The latest version will always be available on this page with the updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy complaint, please contact us.
TRUEHEAVEN PTY LTD
Trading as Credivo
ABN: 89 692 414 912
Email: info@credivo.com.au
Website: https://credivo.com.au